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Igor Kollár
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Ondra Pospíšil
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Frequently asked questions
One tariff - unlimited number of users?
Yes, of course, you don't pay for individual users. In our app, you don't pay for the number of users who can access it. Tabidoo only charges you for data usage.
We don't want to discriminate against users who can, for example, just view data.
What is an app and a spreadsheet?
A table is a single data source, such as a list of users, a list of tasks, or a history of changes made by users in an application. You can think of it as a table in a database or a single sheet in Excel.
The application is then a group of tables.
Do I need a credit card to sign up?
No credit card is required to log in to Tabidoo. Try our free tariff. A credit card is only required if you want to upgrade to a higher tariff.
Is it possible to cancel my subscription?
Yes, you can cancel your subscription at any time. Your tariff remains valid until you cancel your subscription.
Am I limited by the features on the Free tariff?
No, we don't limit users by features. Even in our Free tariff, you have the same features as in the Pro tariff.
What happens if I reach my tariff limit?
If you reach the limit of your currently active tariff, Tabidoo will offer you the option to upgrade to a higher tariff. It is then entirely up to you whether you decide to upgrade. For individual tariffs, please contact us.
User Support
New Tabidoo customers can benefit from a maximum of 60 minutes of free support.
Additional customer support is dependent on the customer's subscription:
Email and chat support is provided with the Free pricing tariff, the availability of which is not guaranteed.
From the Basic pricing tariff, the customer has guaranteed email and chat support, the working hours of which are on weekdays from 8 am to 4 pm and the maximum response time is 24 hours (3 business days). The subject of the support is primarily the resolution of errors and failures. If the customer needs help with setting up Tabidoo according to their needs (creating applications, tables, scripting, etc.), it is possible to use paid support at an hourly rate of CZK 1500.
If a customer wants guaranteed support with a better response time, they can use our paid SLA support.
I couldn't find an app in Templates that met my requirements.
That can happen too. However, the Tabidoo site is a very flexible system. Send us your application requirements and we will be happy to compile it for you. We always solve additional requirements individually at the customer's request. We always find a solution for everyone.
I would like to store a large amount of data, is your system ready for such a load?
Yes, our system is ready to process millions of records. It is possible to reserve a dedicated server in our cloud or we can transfer the entire Tabidoo system to your company's network. Do not hesitate to contact us.
I would like to store sensitive data, is it possible to put Tabidoo into operation in the company network?
Yes, Tabidoo can be run on a corporate network on Linux or Windows servers.
Of course, there is customer support and regular updates of the Tabidoo system. We will be happy to provide you with more information.
I would like my data to be stored outside the EU, is that possible?
Yes, all you have to do is tell us in which geographical location your data should be stored. We will take care of the rest.
100% uptime guarantee
The app.tabidoo.cloud domain is based on three independent data centres, which ensures almost 100% p00 capabilities of our services.
Just in case...
Tabidoo can cover most of your data needs. We fully understand that decisions about data and process transfer can be difficult. Sometimes we get the question: What if you end your ministry?
First of all, let's say that shutting down the Tabidoo website is complete nonsense. It is a successful platform with many customers and a stable base. It's our only product and we're fully focused on it.
And therefore we can state the following. If we stop providing the Tabidoo service for any reason, we will publish all source code and installation guides as open source. We will provide you with the option to download your data.







