Less paperwork, more visibility: FLO’s Digital Transformation Leak Localization

About the companies

The company FLO Leak Locating has been on the market since 2006 and specializes in detecting major defects on flat roofs and performing leak tests on both new and renovated roofs. It operates in the Czech Republic and Slovakia and continues to expand across Europe.

Necorporate is an expert in modernising and automating everyday business processes. He helps clients modernize internal processes, increase efficiency and focuses on growth and innovation. By eliminating inefficient processes, it saves costs and allows people to focus on what’s really important. Together with Tabidoo, they have once again achieved the desired goal of transforming chaos into a clear, efficient system with less paperwork, more transparency and higher customer satisfaction.

Chaos reigned here

There can be no growth where there is an opaque contract management system, where enquiries are entered manually and where reporting or overall analysis is lacking. With the growth of FLO logically came increasing demands on the functioning of internal processes. And so it was the turn of digitalization and the solving of several challenges.

Excel and paperwork leading to data loss and high error rates. Manual handling of enquiries, leading to no tracking of their status. Chaotic CRM bringing inadequate view of customers and their history. Thus, the opportunities missed were left untapped. And last but not least, the lack of reporting or the inability to track engineers’ performance, cost structure or profitability of projects. This is not the only thing we would find on the list of challenges.

A hero by the name of Tabidoo

Fortunately, as in fairy tales that deal with the domination of the enemy, a positive hero comes into play – Tabidoo. The Czech low-code platform, which not only enabled the digitization of the CRM module, but also automated the ordering process, streamlined order management thanks to a sophisticated workflow or the creation of dashboards with key metrics. And the challenges were overcome!

Tabidoo, the implementation of which was taken care of by Nekorporat, our premium partner, made it possible to centralize the client database, record communication history and track the status of offers or contracts. It has also digitized the measurement documentation, automated invoicing or the ability to keep financial forecasts.

Years? No thanks, it’s done in a few weeks

The digitization of FLO leak location was divided into several stages, with the first results achieved after just a few weeks. Specifically, after fourteen weeks, the following occurred:

• Order processing was accelerated by 50% (average order processing time dropped from 48 to 24 hours).
• Order records have been centralized (all tracking has been moved under one roof).
• Time consuming administrative work has been reduced (this has allowed technicians to devote more time to specialist work).
• Consistency and overall communication with customers has improved (especially response to queries).
• Process optimization has brought overall efficiency (and more capacity at the same cost). This story is not fiction. It is proof that even small changes in a system can yield big results. Demand chaos became automation, paper became clarity dashboard. And day-to-day operations became less stressful and more space to do the work that matters. Take the plunge into digital too, all it takes is a few weeks.

<a href=”https://nekorporat.cz/cs/blog/case-study-jak-flo-lokalizace-netesnosti-digitalizovali-sve-procesy-pomoci-platformy-tabidoo-a-technologickeho-partnera-nekorporat/” class=”btn btn–primary mr-4 mb-4″ target=”_blank “>Read the full case study</a>